How to Request a Repeat Prescription Sut i Ofyn am Ailadrodd Prescripsiwn
Please help make our instant appointment system more efficient:
Do not order repeat prescription items when consulting your doctor or nurse.
It takes up valuable time, detracting from active patient care.
It is your responsibility to ensure you have a sufficient supply of repeat medications. This is especially true during weekends and bank holidays.
Make sure you check your medicine supply regularly.
Download a pdf version of our new Repeat Prescribing Leaflet
Requests for repeat prescriptions can be made in 6 ways:
- 1) In person at reception
- 2) Online at this website (secure)
- 3) Post
- 4) Fax
- 5) Email (not secure and not recommended / addresses given below):
- 6) Chemist collection service
We do not take repeat prescription orders by telephone. The potential for errors is too great.
Processing
Requests for repeat prescriptions take two full working days to process provided they are received at the surgery before 4pm.
After 4 pm counts as being received the following day.
Examples:
A request received at 2pm on a Monday will be ready for collection on Wednesday
A request received at 5pm on a Monday will be ready for collection on Thursday
A request received at 2pm on a Thursday will be ready for collection the following Monday
Please do not order supplies more than 10 days in advance (except holidays).
Medication requested must be on repeat.
Other requests will be refused.
1) In Person at Reception
Orders can be taken in person at reception. Someone may order on your behalf.
Your original prescription has a green side (retained by the chemist) and a white side which details all medications available for you to request.
Retain the white side (right hand side) to use when making your next request.
Tick the medication you require on this white side and hand it to reception.
Alternatively a verbal or handwritten request may be made, stating clearly the names of medication
required.
2) Online Webform
Order Securely via our form.
This is our preferred online method.
You will receive email confirmation of your order shortly after submission. This will list the medications you have requested.
Take care to enter your email address correctly or you will not receive confirmation!
The web form is located on a secure server. Using the webform is more secure than email.
3) By Post
Enclose a stamped addressed envelope, unless the prescription is to be collected from Surgery.
Ensure the patient can be identified.
Send name and date of birth as a minimum.
Ensure that medication and quantities are stated clearly.
4) By Fax
Ensure the patient can be identified.
Send name and date of birth as a minimum.
Ensure that medication and quantities are stated clearly.
Fax Builth Wells: 01982 553826
Fax Llanwrtyd Wells: 01591 610841
5) Email
Email is not secure.
We would prefer you to use our website form.
However email request will be accepted.
Ensure the patient can be identified.
Send name and date of birth as a minimum.
Ensure that medication and quantities are stated clearly.
Specific addresses are as follows:
You will receive email confirmation of your order
6) Chemist Collection Service
Some local chemists offer a prescription collection service.
Patients request their repeat medication from the chemist instead of the Surgery.
Telephone requests can be made and medication is collected direct from the chemist.
Patients need to register at their chosen chemist for this service.
Boots, Builth Wells:
Tel: 01982 552509
Paul Davies, Llanwrtyd Pharmacy:
Tel: 01591 610308
Lakeside Pharmacy, Llandrindod Wells:
Tel: 01597 822174
Boots, Llandrindod Wells:
Tel: 01597 822 311